Early chatbots – consumer interaction via instant messaging with artificial intelligence – were designed to perform rudimentary tasks. Today’s culture demands much more. Modern consumers, especially millennials, want a conversational experience with an AI chatbot that makes communication as delightful as texting with a close friend. Let’s look at how some well-known brands have accomplished this.

Online chatbot solutions as an extension of brand

While chatbot technology continues to evolve, their presence is felt throughout the internet, in social media and as a website innovation. What makes the best chatbots memorable? They are an extension of the already-established brand of the company they represent. Here are a few examples:

• Allstate, the third largest personal lines insurer in this county, recently upgraded its commercial offering to attract small businesses. Phone lines were jammed with agent questions. Rather than expanding the call center, Allstate launched an online virtual assistant called Abie (Allstate business insurance expert). Abie currently handles queries from about 12,000 agents as well as direct consumer interaction.
• Chat up and chow down! Chatobook integrates with popular messaging platforms to show restaurant menus and specials, schedule dining reservations, and collect feedback.
• Sometimes, it’s about what is in your device as well as your wallet. Capital One Financial’s Eno communicates with clients by sending text message updates, billing reminders, and account information. The user does not need to install another application to use Eno.
• Marriott International’s customer support chatbot can be accessed on multiple platforms such as Facebook Messenger, Slack, and Google. Marriott Rewards members us this flash chat to plan trips and get assistance with reservations. The company sees the chatbot as a necessary improvement in their level of hospitality and resulting customer satisfaction.

Chatbots play an important role in the healthcare realm, too. Woebot, trained in cognitive behavioral therapy, tracks a user’s changing moods and converses about metal health issues to combat depression. HealthJoy’s chatbot reviews medical bills to help the patient find lowest prices for prescription drugs and procedures. HealthTap and Your.MD use artificial intelligence to diagnose common symptoms and direct the patient’s next steps in making an appointment with a doctor.

Build a chatbot with your unique character

What is the common theme in these successful platforms? Their functionality is tailored to the individual business. Off Hour Patients is a 24/7 chatbot for websites built to reflect the uniqueness of your medical practice. It puts your personality, expertise, and experience at the fingertips of loyal patients, on their schedules. Plus, this chatbot for website enhancement entices prospects with information about the services and products you offer and assists with appointment booking. It manages online consumer interaction seamlessly, freeing up your live staff to attend to on-site patients and administrative duties.

It is easy to get started with an Off Hour Patients chatbot, with tech support for installation and standard message flow sets. Intuitive dashboard tools then allow you to customize responses for an online assistant that truly represents your brand. A personalized chatbot from OffHourPatients.com becomes the human face of your medical or dental practice, in the sometimes cold and cluttered world of technology.

Visit www.OffHourPatients.com for a complimentary demonstration.